At Mehv, every item is carefully inspected before it is packaged and shipped. All sales are final. We do not accept returns or exchanges.
Damaged or Defective Items
We will consider a return or exchange only when an item arrives damaged, defective, or incorrect.
Please contact us within 48 hours of delivery at support@mehvdesigns.com and provide:
- Your order number
- A clear description of the issue
- Clear unboxing video and photos showing the damage or defect
Claims submitted after 48 hours, or without sufficient photographic evidence, may not be accepted.
Unboxing Video Requirement
To help us verify damage, missing items, incorrect products or other order issues, customers are required to make one clear, continuous video while opening the parcel for the first time.
The video should:
- Begin before the shipping package is opened
- Clearly show the sealed package and shipping label
- Record the complete opening of the parcel without pauses, cuts or editing
- Clearly show every item received
- Clearly capture the alleged damage, defect, or incorrect product
The unboxing video, together with clear photographs, should be submitted when making a claim. Failure to provide adequate evidence may affect our ability to verify and approve the claim.
Original Shipping Charges
Original shipping charges are non-refundable unless the order was incorrect or the item was confirmed to be damaged or defective.
Order Cancellations
Orders cannot be cancelled or changed once they have been placed.